SHIPPING & RETURNS
Sales Policies
1. We reserve the right to refuse sales or service to anyone.
2. All sales are final. Our logistics chain is very resource intensive. Once items are shipped, they
cannot be recalled. Choose carefully.
3. There are no returns and exchanges for koi sales. If we are at fault, we will issue a refund.
Our koi are raised in controlled conditions and we cannot risk the slightest contamination
from external water sources.
4. We currently cannot service international sales outside the USA for koi but we can ship
merchandise internationally.
5. Buyers are deemed to have read and agreed to the above conditions. For any questions or
clarifications call, chat or email us. All communication options are detailed in the 'Contact Us'
page.
6. We now accept Paypal and Venmo. Please contact us for details,
Koi Sales - Shipping
1. Any form of travel is stressful for koi. Our koi need to go through a minimum 3-day rest period
to be in peak condition for shipping.
2. Shipping is free for koi purchases $ 250.00 and higher (single or combined). We will bill an
additional $ 75.00 for anything less.
3. For Bay Area buyers, we offer a personal, scheduled delivery service at no additional cost.
Once you pay for a purchase, please contact us via chat, phone or email to schedule a
delivery after your koi has been conditioned.
4. Scheduled delivery is only available on Mondays, Tuesdays and Wednesdays. We can only
do one delivery a day.
5. Koi sold to other regions will be shipped via USPS overnight freight. To minimize the risk of
delays and bad weather, we can only ship out on Mondays, Tuesdays and Wednesdays.
We might delay shipping for adverse weather conditions and logistic delays. Once you pay
for a purchase, please contact us via chat, phone or email for details and tracking. We need
you to be present when your koi arrives.
6. We cannot combine koi and merchandise shipping.
Merchandise - Shipping
1. It takes one to two weeks to produce the merchandise, they are limited items and we don't
have them in stock.
2. We will ship your purchases free via USPS and email you for the tracking.
3. We can only ship out on Mondays, Tuesdays and Wednesdays.
4. We can combine multiple merchandise items but we cannot combine koi and
merchandise shipping.
5. We can ship internationally to certain countries, we will charge actual shipping costs
please call or message us aheadof time for arrangements.
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